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Hotel Quality Assurance & Hotel Operations Analysis

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Meet Our Hotel Quality Assurance & Hotel Operations Analysis Consultants

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Leah Crump

Luxury Wellness & Spa Consultant

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Jay Landfair

Asset Management/PIP/Project Management

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Susan Barry

Commercial Strategy

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Larry Spelts

Hotel Development & Repositioning

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Walter O'Connell

Hotel Valuation & Cost Segregation

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Haydn Kramer

Hotel Sales and Global Sales

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Chuck Simikian, SPHR, SHRM-SCP

HR Consultant, Trainer, Interim Director

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Martin Coghlan

Revenue & Distribution Management

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Dr. Chekitan Dev

Hospitality Branding and Marketing

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Kevin Doyle

Fraud Investigations & Prevention

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Katherine Moulton

Mediation and Dispute Resolution

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James Miles

Independent Resort Ops & Development

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Greg Riehle

Legal, Risk Management, Arbitration

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Connor Vanderholm

Total Revenue Management & Task Force

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Joseph Cozza

Catering Sales & Event Operations

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Charis Atwood

FF&E Project Planning and Management

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Scott Brown

Audio Visual Services & Infrastructure

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James Kuester

Interior and Experience Design

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Tom Lambrecht

Debt Restructuring, Loan Packaging

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Shirley Whelan

F&B Concept Development & Management

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Alan Orlob

Hotel Security & Threat Mitigation

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Jon Peck

Acquisition Advisory & Asset Management

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Haydee Cruz

Digital Marketing and Market Analysis

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Frank Schuetzendorf

Food & Beverage Concept Development

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Javier Leon

Engineering, MEP Review, CapEx Planning

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Rebecca Lombardo

CMO, Marketing, Branding Strategist

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Charles Oswald

Hotel & Asset Mgmt, Hotel Underwriting

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Debbie Miller

Digital Marketing and Social Media

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Gary Isenberg

Hotel Stakeholder Advocacy & Development

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Sean Skellie

Hotel Development & Marketing Analysis

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Thomas Cleary

Insurance & Risk Mgmt for Hospitality

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Holleigh Alexander-Ramsey

Spa, Wellness, Recreation, & Branding

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Stephanie Smith

Hotel Digital Marketing & Social Media

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Ken Edwards

Receivership, Asset Management, Training

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Sunjoy Sharma

Management, Marketing, Leadership

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Sean Flakelar

Luxury Boutique Resort & Restaurant Ops.

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Jeff Hope

Finance, Operations & Risk Management

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Alan Someck

Expert Witness, Foodservice Operations

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Chuck Kelley

Positioning & Asset Operations

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Peter Van Allen

Non-Rooms and Rooms Pricing Strategies

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Perry Smith

Restaurant & Club Operations, PR, Branding

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John Berndt

Operations & Asset Management

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Dan Voellm

Asset Management & Valuations

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Ted Torres

Development & Construction Management

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Stacy Moore

Foodservice Concepts & Strategies

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Jennifer Dohrmann-Alpert

Market & Financial Feasibility Studies

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Juliette Gust

Ethics, Compliance, Anti-Fraud

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Bill Callnin

Chairman Emeritus

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Mandy Murry

Independent Hotel Coaching

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Preston Rideout

Nightclub and Dram Shop Expert

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Rick Blackburn

Sales Optimization & Growth Strategies

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Connor Talbott

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Don Farrell

Sales, Service & Leadership Training

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Melissa Rosen

F&B Concept/Branding/Revenue Strategies

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Janet Eason

Marketing and Branding

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Gordon Carncross

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Simon Turner

Expert Witness, Asset Mgmt, Transactions

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Eric Rubino

Acquisitions/Investment/Deal Structuring

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Stewart Kiely

Design/Project Management/Sustainability

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Zachary Schwartz

Investment, Development, Asset Strategy

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James Samson

Food, Beverage, and Restaurants

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Bill Carroll, Ph. D.

Revenue, Pricing, Marketing

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Frequently Asked Questions of Hotel Quality Assurance & Hotel Operations Analysis

What is a Hotel Quality Assurance Audit?

A Hotel Quality Assurance Audit is done to identify the issues on the front end of the hotel experience, which is the everyday customer’s experience.
At Cayuga Hospitality, our consultants will participate in a mystery shopper experience. A consultant with hospitality ownership or executive level experience will measure the entire customer experience to include the entire sales process from:
  • Reservations
  • Check-in process
  • Hotel staff interactions
  • Quality and cleanliness of the facility
  • Departure/checkout
  • Post-stay engagement
A Hotel Operations Analysis is similar to a hotel quality audit. But, instead of measuring customer experience; a Hotel Operations Analysis identifies problems on the back-end or operations of the hotel. The Hotel Operations Analysis will deal with employees.
The hotel operations consultant will identify whether the employees are well cared for. They will also identify whether they are supporting the mission of the hotel.

Hotel Operations Analysis and Customer Touch Points

The Hotel Operations Analysis will review customer touch points to identify where the hotel is excelling in its operations. They will identify where there is room to grow as well. The consultant will get down to the root causes and strategize a plan to help you fix them.
The Cayuga Hospitality consultant will develop a report detailing Hotel Quality Assurance findings. They will then submit the consultant’s report and professional Hotel Operations Analysis.
After submitting the final report, your consultant will lead a webinar with the client. In the webinar they will review the findings/recommendations and agree on next steps as appropriate.
Pricing is dependent on the size and complexity of your hotel. Cayuga Hospitality Consultants provides this service for all tiers within the hotel industry.  These include select service to luxury full service hotels and resorts. We will customize the service to your individual property needs. We make every effort to work within your budget requirements.
A Hotel Quality Assurance audit provides an unbiased review of your hotel. Not only that, it provides you with insights from a professional eye and weeds out the loud voices. By loud voices, we are referring to guests who have an outlier response to your hotel.

Loud Voices Impact Business

A good example of a loud voice is a 1-star online guest review that may have been triggered by something minor; or the opposite, where a guest leaves a 5-star review that was reliant on something minor. These are loud voices and if not careful, listening to these voices and allowing them to dictate your business decisions can end up hurting you.

Why Cayuga Hospitality?

Cayuga Hospitality is a network of experienced lodging and hospitality consultants. They have multi-disciplinary expertise and notable hands-on experience in the hospitality industry.
Our hotel and hospitality consultants provide practical, profit-oriented advisory services across a broad range of hospitality property types and business models.
When you engage Cayuga Hospitality Consultants you are engaging professionals who understand your business. They will provide you with insights that will make a difference.
Contact Cayuga Hospitality to learn how our Hotel Quality Assurance Audit and Hotel Operations Analysis can help you today.
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