Articles & Case Studies
Our Consultants provide expert guidance to the Hotel/Resort, Food & Beverage, Commercial Foodservice, Club and Spa, Casino and Tourism industries.
Is This the Next Generation of Hotel Restaurants?
What the travelling majority wants today when staying at a hotel is, simply put, an effective way to order what they ...
Six Golden Mantras for Managing Human Resources Post-Covid
Pivoting into the new hospitality normal is something that never in my thirty plus year hospitality career would I have ...
The Cataclysmic Event Blowing Dormant Employer Issues Wide Open
The entire employee service-profit chain rests on how we take care of our employees, which is part of an employee ...
4 Keys to Managing Responsible Alcohol Consumption in Restaurants and Bars
Restaurants and bar owners face a precarious balancing act when it comes to serving alcohol. Balancing Alcohol Sales vs ...
The Power of Your Own Device – The Impact of Covid on Hotel Technology
Jens Busch has vast experience in the luxury service sector over the past two decades. As he reflects on the changes ...
Less Will Cost More: Top Challenges Facing the Lodging Industry 2022
Its January 2022, cold in most of the U.S., and we are all dreaming of our next vacation. Spring break? Can ...
