Articles & Case Studies
Our Consultants provide expert guidance to the Hotel/Resort, Food & Beverage, Commercial Foodservice, Club and Spa, Casino and Tourism industries.
Like Alice, It’s Time to Pass through the Looking Glass
When Alice, of Alice in Wonderland, in Lewis Carol’s second book, Alice Through the Looking Glass, began to wonder ...
Hotel Sales & Marketing: The Modern Landscape
When COVID 19 broke out it disrupted travel patterns like never before. For the first time in a very long time ...
5 Things to Consider when Choosing a Hotel Brand and Operator
Signing up a hotel operator can be a daunting task to some, while others consider it almost trivial. We believe a ...
How Generation Age Groups Impact Hospitality
Previously, we tied together how employee culture and the employee links in the service profit chain. The total ...
The Unsung Heroes of Hotel Food & Beverage
The unprecedented exodus of hospitality workers in the Great Resignation has created gaping holes in the daily ...
The Gen Z Dilemma
Imagine, 50 years ago, walking in to your manager’s office asking them whether you can work from home for a week? Or ...
